Mana Game Factory Service Guide

Terms of service

Effective Date: November 30, 2021

1. Introduction

These Terms of Service ("Terms of Service" or "Terms") in this document ("Agreement") describe and stipulate the provisions which govern and regulate the legal relationship between Mana Game Factory PTE. LTD. ("MGF", "we", "us", "our") as provider of the Services and you as user of the Services("You" or "User").

By downloading, installing, accessing or using the Service (including Games), you agree that you have read, understood, and accepted to be bound by the Terms. You may also be required to register an account on the Service (an "Account"). By registering for an Account or otherwise using the Service, you represent that you are age 13 or older and you understand and agree to these Terms of Service. If you are between the ages of 13 and 17, you represent that your legal guardian has reviewed and agreed to these Terms representing and on behalf of you.

MGF reserves the right, in its sole discretion, modify or revise these Terms at any time, and you agree to be bound by such modifications or revisions. If you do not agree to the Terms, do not use the Service. Users are responsible for periodically viewing the Terms. Your continued use of the Service after a change or update has been made will constitute your acceptance to the revised Terms. If you do not agree with any portion of MGF Policy, your only remedy is to discontinue your use of MGF Service and cancel the accounts you have made through the MGF Service. If you violate any of the Terms of Service, MGF reserves the right to issue you a warning regarding the violation or immediately terminate or suspend, without notice, any or all accounts you have created using the MGF Service.

Some of MGF Games may be described as a "free game" within the description page of App marketplaces. YOU MAY DOWNLOAD AND PLAY SUCH GAMES FREE OF CHARGE, BUT THEY MAY CHARGE REAL MONEY FOR ADDITIONAL GAME CONTENT.

2. License

MGF owns, has licensed, or otherwise has the right to use all of the content and materials that appear in the MGF Service, including, without limitation, designs, text, graphics, pictures, video, information, applications, software, music, sound, other files, a user account, virtual items and virtual currencies, and their selection and arrangement, which are all protected by law from unauthorized use. The entire content and materials of the MGF Service are copyrighted under the United States copyright laws and/or similar laws of other jurisdictions.

By using the MGF Service, you agree that no content or materials that appear MGF Service may be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, or otherwise exploited, without the express prior written permission of MGF, expect that the foregoing does not apply to your own User Content (as defined in Section 4) that you legally post on the MGF Service.

All other uses of copyrighted content and materials, including any derivative use, requires express prior written permission from MGF. Any reproduction or redistribution of the content and materials not in accordance with the Terms of Service is expressly prohibited and may result in severe civil and criminal penalties. MGF and/or its licensors remain the owners of right, title, and interest, including, but not limited to, copyrights and other intellectual property rights, in and to all content and materials posted on the MGF Service by MGF.

By using the MGF Service, or by accessing any materials posted on the MGF Service by MGF, or derivative works thereof, you acknowledge that you do not acquire any ownership rights.

3. Ownership

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN THE ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO THE ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF MANA GAME FACTORY.

4. User Content and User Interaction

You are and will remain solely responsible for all communications, images, videos, sounds, content or part of the content of databases, databases, content and any other materials or information that you upload or transmit through the Services, including without limitation any text, voice transmissions or recordings, or gameplay clips (“User Content”).

You represent and warrant that the User Content that you post or transmit will not:
  • Infringe the copyright, trademark, database or other intellectual property rights of a third party. You represent and warrant that you own or have all necessary licenses, rights, consents, and permissions to post or transmit the User Content on the Services and that the User Content does not violate any applicable laws, the Terms, or any third party’s right of privacy or publicity.
  • Promote unauthorized sweepstakes or contests; and will not promote a lottery, or gambling of any type.
  • Prevent or impede other users from finding information related to the Services.
  • Facilitate or promote conduct that involves illegal content, pornography, piracy, online pharmacies, illegal drugs, underage drinking, or socially irresponsible behavior due to alcohol or drug consumption (such as drinking and driving).
  • Instruct users how to make bombs, weapons, drugs, illegal or illicit or dangerous items, or solicit involvement in behavior or organizations that are violent or illegal under applicable laws, including without limitation terrorist threats or activities.
You acknowledge and agree that MGF may (but is not required to) moderate, monitor, review, and record any User Content (including the content of your oral or written communications) that you post, transmit, or make available on or through the Services and may, without prior notice to you and in its sole judgment, remove User Content for any or no reason, at any time. You agree that such monitoring or recording can be made using software that may be installed when you download software to access or use the Services. Unless required by law, MGF assumes no liability for any failure to remove, or any delay in removing, User Content and does not assume any responsibility or liability for the use and/or storage of User Content.

You hereby grant MGF a royalty-free, perpetual, irrevocable, fully transferable and sublicensable, non-exclusive, worldwide right and license to use your User Content in any and all media in any manner and for any purpose (including without limitation commercial, advertising, and promotional purposes) to the greatest extent permitted by applicable law, including without limitation the rights to reproduce, copy, modify, perform, display, publish, distribute, broadcast, transmit, or otherwise communicate to the public, or create derivative works from or adapt, use or otherwise exploit by any means whether now known or unknown and without any further notice or compensation to you of any kind. To the extent permitted by applicable law, you waive any moral rights of paternity, publication, reputation, or attribution with respect to MGF's and other players’ use and enjoyment of User Content in connection with the Services. The license granted to MGF, and the above waiver of any applicable moral rights, survives any termination or expiration of the Terms.

The Service may include various forums, blogs and chat features where you can post User Content, including your observations and comments on designated topics. MGF cannot guarantee that other members will not use the ideas and information that you share. Therefore, if you have an idea or information that you would like to keep confidential and/or don't want others to use, do not post it on the Service. MGF shall have no responsibility to evaluate, use or compensate you for any ideas or information you may choose to submit.

You are solely responsible for your interaction with other players with whom you interact through the Service. MGF reserves the right, but has no obligation to become involved in any way concerning the dispute of the Service. You will fully cooperate with MGF to investigate any suspected unlawful, fraudulent or improper activity, including granting MGF access to any password-protected portion of your account, without limitation.

If you have a dispute with one or more users, you shall indemnify MGF (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and every kind of damages (actual and consequential), known and unknown, arising out of or in any way connected with such disputes.

5. In-Game Items and Purchases

The Service allows you to “earn” In-Game Items. You may also use real money to purchase a license to use certain In-Game Items. In-Game Items, including virtual currencies within the Game are for personal non-commercial entertainment purposes, have no independent value outside of the Game, may not be redeemed for any cash value, and are simply a measurement of your limited license.

MGF does not control or manage the payment process; please review the relevant terms and conditions with the applicable platform provider (e.g., Apple’s iOS, Google’s Android OS, etc.) before making any In-App Purchases.

MGF may manage, regulate, control, modify or eliminate In-Game Items and/or Merchandise (any other goods or services) at any time, with or without notice. MGF shall have no liability to you or any third party in the event that MGF exercises such rights.

Other than as authorized in the Service, you shall not sell, redeem or otherwise transfer In-Game Items or Merchandise to any person or entity, including but not limited to MGF, other users or any third parties.

ALL PURCHASES AND REDEMPTIONS OF THIRD PARTY VIRTUAL CURRENCY MADE THROUGH THE SERVICE ARE FINAL AND NON-REFUNDABLE. YOU ACKNOWLEDGE THAT MANA GAME FACTORY IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY OR OTHER COMPENSATION FOR UNUSED IN-GAME ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY. IN THE EVENT THAT YOU DO NOT RECEIVE AN IN-GAME ITEM THAT YOU PROPERLY PURCHASED THROUGH A PLATFORM PROVIDER, YOU MAY REQUEST A REFUND DIRECTLY FROM THAT PLATFORM PROVIDER SUBJECT TO THEIR REFUND POLICY.

You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you. MGF may revise the pricing for the goods and services offered through the Service at any time.

6. Updates

MGF may provide you with updates as they are made generally available by MGF in its sole discretion. You acknowledge and agree that MGF may provide updates to you remotely and automatically, including by (without limitation) accessing the device on which you use the Services. Any updates provided or made available by MGF are part of the Services and will be subject to these Terms.

7. Disclaimer of Warranties

THE USER EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THE SERVICE IS AT YOUR SOLE RISK AND IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER MANA GAME FACTORY NOR ANY OF THEIR DIRECTORS, EMPLOYEES, AGENTS, THIRD-PARTY CONTENT PROVIDERS, MANA GAME FACTORY AND ITS AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS, SPONSORS, PARTNERS, DISTRIBUTORS, LICENSEES OR LICENSORS (COLLECTIVELY, "MANA GAME FACTORY PARTIES") WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Because some jurisdictions do not allow the exclusion of certain warranties, some of the above disclaimers may not apply to you.

8. Limitation of Liability

NEITHER MANA GAME FACTORY NOR ANY OF OUR SUBSIDIARIES, AFFILIATES, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES, ARE RESPONSIBLE OR LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE SERVICES AND/OR MATERIALS, INCLUDING ANY MATERIALS AVAILABLE THROUGH ANY THIRD PARTY PLATFORM, SUBMISSIONS, ANY LINKED WEBSITES OR ANY CODE, PRODUCT OR SERVICE PURCHASED, ACCESSIBLE OR USABLE THROUGH THE APPLICATIONS OR THE WEBSITES OR ANY THIRD PARTY PLATFORM. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE WEBSITES, MATERIALS, INCLUDING ANY PRODUCTS OR SERVICES OR THROUGH ANY THIRD PARTY PLATFORM, SUBMISSIONS OR ANY LINKED WEBSITES IS TO STOP USING THE APPLICATIONS, THE WEBSITES, MATERIALS, SUBMISSIONS, PRODUCTS, SERVICES, OR LINKED WEBSITES, AS APPLICABLE. THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO MANA GAME FACTORY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU TO MANA GAME FACTORY IN THE PRECEDING SIX (6) MONTHS, IF ANY, TO ACCESS OR USE THE SERVICES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NO COMMUNICATION OF ANY KIND BETWEEN YOU AND MANA GAME FACTORY OR A REPRESENTATIVE OF MANA GAME FACTORY CONSTITUTES A WAIVER OF ANY LIMITATIONS OF LIABILITY HEREUNDER OR CREATE ANY ADDITIONAL WARRANTY NOT EXPRESSLY STATED IN THE TERMS. MULTIPLE CLAIMS WILL NOT INCREASE THE MONETARY DAMAGES LIMIT STATED HEREIN. YOU AGREE THAT THE DAMAGE EXCLUSIONS IN THESE TERMS OF SERVICE SHALL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to indemnify, defend, and hold MGF (and its officers, directors, partners, employees, consultants, and agents) harmless from and against any third party claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys’ fees and court costs) that such parties may incur as a result of or arising from (a) any allegation that any Submission or other information you post, submit to us or transmit to the Services or through a Third Party Platform infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other right of any third party; (b) your breach or violation (including through use of your username or Account or Third Party Accounts, whether or not by you) of the Terms, including the Standards, or any applicable laws or regulations; (c) your access to and use any of the Applications, the Websites, Services or the Materials, including any Services available on Third Party Platforms, or Submissions; (d) any viruses, trojan horses, worms, time bombs, cancelbots, spyware, or other similar harmful programming routines posted, submitted or transmitted by you to the Applications, the Websites, in the Services, or on any Third Party Platform; and/or (e) any claim that one of your postings, User Ideas or Submissions caused damage to a third party, including without limitation, libel, defamation, loss of or harm to reputation or any other damage whatsoever.

9. Dispute Resolution

In the event of any claim arising out of the Terms of Service against us, we strongly encourage you to contact our customer support team to seek a resolution. If a resolution is not obtained through our Customer Support service, either party may refer such a dispute to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of three arbitrators, with you appointing one arbitrator and us appointing one arbitrator and the third arbitrator to be selected by the two arbitrators so appointed. The language of the arbitration shall be English.

10. Severability

If any provision of these Terms is found to be illegal or unenforceable, that provision will be severed. The remainder of the Terms will remain in full force and effect. The severed provision will be replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.

11. General Provisions

11.1. Assignment

This agreement may not be assigned, in whole or part, whether voluntarily, by operation of law, or otherwise, by you without the prior written consent of MGF. MGF may assign, license, delegate or otherwise transfer its rights or obligations hereunder to any third party without restriction. Subject to the preceding sentences, the rights and liabilities of the parties hereto are binding on, and shall inure to the benefit of, the parties and their respective successors and permitted assigns. Any attempted assignment other than in accordance with this Section shall be null and void.

11.2. Supplemental Policies

MGF may publish additional policies related to specific services such as forums, contests or loyalty programs. Your right to use such services is subject to those specific policies and these Terms of Service.

11.3. Entire Agreement

The Terms of Service (including the MGF Privacy Policy) and any posted rules or instructions regarding a particular game, activity, contest, or sweepstakes constitute the entire agreement between you and MGF relating to your rights and obligations in the use of Services.

If there is any conflict between the Terms of Service and any other rules or instructions posted elsewhere, MGF shall resolve the conflict in its sole discretion.

If any court or other competent authority finds any of the terms of the Terms of Service to be invalid or unenforceable, the other terms will not be affected.

11.4. No Waiver

The failure of MGF to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. Any waiver of any provision of the Terms will be effective only if in writing and signed by MGF.

11.5. Notices

We may notify you via e-mail or any other communications means to contact information you provide to us. All notices given by you or required from you under these Terms of Service or the MGF Privacy Policy shall be in writing and addressed to: Mana Game Factory, <12 Eu Tong Sen Street #05-167 THE CENTRAL, Singapore 059819>. Any notices that you provide without compliance with this Section on Notices shall have no legal effect.

11.6. Equitable Remedies

You acknowledge that the rights granted and obligations made under these Terms of Service to MGF are of a unique and irreplaceable nature, the loss of which shall irreparably harm MGF and which cannot be replaced by monetary damages alone so that MGF shall be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety or proof of damages) in the event of any breach or anticipatory breach by you.

You irrevocably waive all rights to seek injunctive or other equitable relief, or to enjoin or restrain the operation of the Service or any MGF game, exploitation of any advertising or other materials issued in connection therewith, or exploitation of the Service or any content or other material used or displayed through the Service and agree to limit your claims to claims for monetary damages, limited by Section 8 (if any).

11.7. Force Majeure

MGF shall not be responsible or do not have any liability for any delay or failure to perform to the extent required due to unforeseen circumstances or causes beyond reasonable control of MGF, including, without limitation, acts of God, earthquake, fire, flood, embargoes, labor disputes and strikes, riots, war, acts of a public enemy, error in the coding of electronic files, Internet or other network "brownouts" or failures, power failures, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities.

11.8. Withdraw Consent

If you no longer wish to use our Services, you may withdraw your consent.

You shall contact us at cs@managf.com to withdraw your consent.

When MGF receives an e-mail that requests a withdrawal of the consent, MGF shall accept the request by processing the withdrawal within a reasonable timeframe.

When the request is accepted, you shall not use the Services, and all the personal digital records of the account will be destroyed within a reasonable timeframe.

However, MGF may retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

11.9 Restriction

This agreement specifies what should be observed to ensure smooth service delivery.

Violations specified in this agreement shall include but are not limited to the following restrictions.


  1. General service use

    You acknowledge and agree to not use our games and communities for illegal or unintentional purposes.

  2. Technical limitations

    You acknowledge and agree that you shall not:
  • Use any software or devices that the company has not provided or approved.
  • Illegal programs, hacks, and cheats not provided or approved by the company shall not be used, produced or distributed, and restrictions are not limited to the stated contents.
  • Falsify the app installation file or share the falsified apps.
  • Attack or attempt our servers.

  3. System abuse

    You shall not take advantage of abnormal systems in the game, share them with others or deliberately cooperate with other users to exploit abnormal systems, and if abnormal systems are detected in the game, immediately report to the company and do not abuse the system continuously.

  4. Manner

    You acknowledge and agree that you shall not:
  • Use slang, swear words, or slander that may offend others.
  • Spread unconfirmed information or make false reports to the company.
  • Interfere with the operation of the game or maliciously with other people's game progress.
  • Offend others when creating nicknames/Alliance names.
  5. Infringement of Intellectual Property and Other Ownership

    You acknowledge and agree that you shall not:
  • Infringe software, music, pictures, and other copyrights owned by others.
  • Deceive other users by impersonating the GM.
  • Cheat other customers to obtain in-game items / goods.
  • Cause damage by stealing unauthorized accounts from others.
  • Acquire or distribute unauthorized personal information of other customers.
You acknowledge and agree that temporary or permanent suspension of account can be imposed depending on the content or severity of the breach. In addition, MGF is not obligated to notify you of any breach of the Terms and Conditions prior to any action. In the event of a permanent suspension, all items and paid goods owned by the suspended account will be lost.

12. Blockchain-based content

① Some of the services provided by the company include blockchain-based content.

② The company may provide blockchain-based content in conjunction with its own or third-party services. In this case, to use the blockchain-based content, you must agree to the third party’s terms of service and complete user registration.

③ The use of blockchain-based content is not necessary for the use of service provided by the company, and the user is able to decide whether to proceed with an extra procedure for the use of blockchain-based content.

④ The company shall not be responsible for any additional warranty or refund of the blockchain-based contents, among the service provided by the company, due to contract termination (service withdrawal).

⑤ If the digital wallet used to store blockchain-based content is linked to the user account, when canceling the contract (service withdrawal), it may be necessary to cancel the linkage of the digital wallet first according to the cancellation standards and procedures.

⑥ The value of blockchain-based assets can rise or fall significantly within a short span of time. The Company shall not be responsible for any and all losses, damages and/or liabilities howsoever and whatsoever arising from any fluctuations in the value of blockchain-based assets.

⑦ The user is entirely responsible for the management of blockchain-based contents, and the company takes no responsibility for issues that arise from poor management.

⑧ The laws and regulations which apply in respect of services based on blockchain technology are incomplete and ambiguous. The Company shall not be responsible for any and all losses, damages and liabilities howsoever and whatsoever arising from new regulations or laws that come into force which may affect the services provided by the Company.

⑨ If necessary, the company may revise these terms and conditions to the extent that it does not violate relevant laws.

⑩ The company may have a separate operating policy in addition to these terms and conditions.